TERMS & CONDITIONS

Use the navigation below to browse our terms & conditions.

Ordered before 12 noon
Monday	Wednesday	Big Item Delivery 7 working days	4 working days	3-28 working days
Tuesday	Thursday
Wednesday	Friday
Thursday	Monday
Friday	Tuesday
Saturday	Wednesday
Sunday	Wednesday

Small item delivery (standard delivery)

• Order cut-off point 12 noon
• Unfortunately we can only offer Standard Delivery on orders over £10

Big item delivery

• Order cut-off point 12 noon.
• Due to the nature of the products in this delivery stream we have to use various methods to transport these products to your home. Thesemethods include truck and tail lift, crane, kerb side delivery and two man delivery.
• You will be informed of the delivery method that will be used when we contact you.

Store Collection

• Store collection will be available from your selected store during normal opening hours (these can be found at wilkinsonplus.com or call 08444 778877).
• Order cut-off point 12 noon.
• When your order arrives at your selected store, a team member will be in touch with you to organise collection.
• Selected Heavy/ Awkward items will be available back to store, however we recommend you have these types of products delivered directly to your home.

Supplier Direct

• Order cut-off point 12 noon.
• Depending on the size and weight of some of our supplier direct products the delivery charge may differ (see individual products for details).
• Although we will do our very best to get these products to you as soon as possible, because we are sourcing these products directly from our suppliers they may take a little longer to get to you.

Our delivery partners will deliver your order direct to your door (some exceptions apply, these are clearly marked in the catalogue).If we are likely to encounter problems in delivering to your house, please let us know when you place your order.

If for any reason we are unable to fulfil your order we will contact you as soon as possible. Where we fail to deliver or delivery is delayed we will not be liable for any losses that are not reasonable or proportionate. We will not be liable for any trade or business losses.

Additional area costs for deliveries
We can deliver to the following areas at an additional cost: Isle of Wight, Isle of Man, Scottish Highlands, Grampians & Northern Ireland. Please contact us on 08456 08 08 07 to agree a cost and suitable delivery time. Please note that we do not deliver to Europe or worldwide.

Order process and acceptance of your order

When you place an order with us, this represents an offer to buy from us. Acceptance of your order and the completion of the contract will take place on despatch of the goods to you or to the store. of the products shall pass to you on delivery to your home, or collection from the store, provided that we have received payment for them.

These terms and conditions describe the way we conduct our business through our WilkinsonPlus website, www.wilkinsonplus.com

From time to time these terms and conditions may change. Please check for updated versions every time you visit this website.

We're sorry but if you are under 18 you can only make a purchase from this catalogue with the involvement of a parent or guardian.

[ Back to top ]

This guide is prepared and owned by Wilkinson Hardware Stores Ltd ("Wilkinson", "we", "our" or "us"). All images are to the best of our knowledge a fair reflection, but we cannot guarantee the appearance and/ or colours of products shown exactly replicate the appearance and/or colours of the physical products. All sizes and measurements given are approximate, but we try to make them as accurate as possible.The products described and offered for sale in our guide are intended for domestic use only. All stock is subject to availability. Occasionally we may be unable to supply a particular item. We will notify you of these changes as soon as possible.

[ Back to top ]

Placing an order represents an offer to buy from us. Acceptance of your order and the completion of the contract will take place on dispatch of goods to you or to store. Ownership of the products shall pass to you on delivery to your home, or collection from the store, as long as we have received payment for them.

You can pay online or by phone with Mastercard, Visa, Delta, Maestro and Electron cards. We do not accept American Express or Diners Club. You can also pay and order in store and payment must be taken at the time of placing the order. We are sorry but we are unable to accept cheques as a method of payment.

[ Back to top ]

All prices in this guide are in £ sterling and are valid at the date of print, but may vary during the life of this guide. If the price changes, we will tell you the new price before any contract is formed between us and you can decide whether to continue with your purchase. All prices are inclusive of VAT at the appropriate rate. Any omission or error in any sales literature, web page or site, order form, quotation, price list, order acknowledgement, dispatch note, invoice or other document issued by us may be corrected by us without liability. Prices valid from 16 September 2011 to 2 January 2012.

[ Back to top ]

As a consumer, there are certain terms implied in your contract with us, which we cannot exclude or limit (for example, under the Sale of Goods Act 1979 we have to supply goods to you which are fit for purpose). You can also be assured that under the Distance Selling Regulations you have the right to cancel your order for any item purchased by phone or online within 7 working days after the day of delivery. To do this please contact us. After informing us, please look after the goods whilst we arrange to collect them from you. It is important for you to know that nothing in these terms affects your statutory rights. If you would like more information on your statutory rights, contact your local Trading Standards Office (www.tradingstandards.gov.uk), Citizens Advice Bureau (www.citizensadvice.org.uk) or www.consumerdirect.gov.uk.

[ Back to top ]

If your purchases are faulty or do not do what we say in writing that they will do, you should contact us within a reasonable amount of time following delivery or following discovery of defects. Where you have purchased products with a manufacturer's warranty, you should contact us and inform us of any defects in those products within the warranty period specified by the manufacturer (details of which are supplied with the products). We will examine the products and, if they are faulty or do not do what we say in writing that they will do (or, if relevant, do not conform to the manufacturer's warranty), we will, at our discretion, remedy the defect in question (occasionally through a third party) and replace or refund the defective products.

[ Back to top ]

We want you to be completely satisfi ed with every product you purchase from our guide. In addition to your rights under 'Faulty Products' and the Distance Selling Regulations, if you are not completely satisfi ed with your purchase for any reason within 28 days, please contact us. We will deal with your query as quickly as possible and gladly exchange the product or arrange a refund of the relevant products (a few exceptions apply*). If necessary, we'll arrange to collect the products from you. Prior to collection, please ensure your purchase is repackaged in a suitable manner, ideally using the original packaging it was delivered in. If the purchase is not repackaged correctly, our delivery partner may refuse to collect it, causing an unavoidable delay in us resolving your problem. We will refund you the full price you paid for the product after we have been notifi ed by our delivery partner that the product has been collected from you. We will refund such amount to the card used to make that purchase unless you ordered and paid for the product in store, in which case claim your refund by taking your receipt and delivery note with you to any store. * Please note that your right to return an item does not apply to certain items except where your statutory rights apply (see 'Faulty Products'). These are products that cannot be resold for health and hygiene reasons once unwrapped (eg, mattresses, sofabeds, divans and personal grooming products); CDs, DVDs, videos and computer software, which may be restricted to an exchange for the same title due to the problem of unlicensed copying; personalised or perishable goods.

[ Back to top ]

We shall not be liable to you if we are prevented or delayed in the performing of any obligations to you if this is due to any cause beyond our reasonable control, including: an act of God, explosion, flood, fire or accident; war or civil disturbance; act of terrorism; strike, industrial action or stoppages of work; any form of government intervention; a third-party act or omission; failure by you to give us a correct delivery address or to notify us of any change of address.

[ Back to top ]

Without prejudice to your statutory rights, we will not be liable to you for misrepresentation (unless fraudulent), common law duty or under any express or implied term of this contract for: any losses which are not foreseeable by both you and us when this contract is formed arising in connection with the supply of products or their use by you; any losses which are not caused by any breach by us; or business or trade losses. Our products have been selected for domestic use only: if you plan to use them for business purposes, please make sure you have the appropriate insurance. In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept any liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim. Nothing in this contract shall limit or exclude our liability to you for things which we cannot, by law, limit or exclude and, further, nothing in this contract means that our liability to you for death or personal injury resulting from our negligence or that of our employees, agents or subcontractors is limited.

[ Back to top ]

To help us make your shopping experience enjoyable, please let us know how you found shopping from this catalogue – we really do welcome your feedback. Whether you are delighted with your products and our service or are in any way dissatisfied, please let us know. Your call may be recorded by us and will be used, together with any other information that we hold about you for a number of purposes – including staff training – to ensure we have an accurate record, quality control, regulatory compliance and preventing and detecting criminal activity. If you need to contact us in writing our address and company details are as follows:

Wilkinson Hardware Stores Ltd
Wilkinson Plus JK House
PO Box 20, Roebuck Way,
Manton Wood Worksop,
Nottinghamshire S80 3YY.

Our registered number is: No.365335 ENGLAND Our VAT number is 125596651.

[ Back to top ]

Legislation is in place to reduce the amount of electrical waste sent to landfill. It is intended to encourage separate collection and treatment of these products such as by reuse, recovery, recycling or sound environmental disposal. It makes manufacturers and distributors more responsible for the environmental impact of their products. We have joined a Governmentapproved scheme that provides facilities at local civic amenity sites to allow customers to dispose of their unwanted electrical goods free of charge. Products covered by these regulations are now being marked with the crossed-out wheelie bin symbol on the actual product. You can find your nearest site by visiting www.recycle-more.co.uk and selecting the bank locator page, or by calling our customer care line on 08000 32 93 29. We also now provide an in-store collection facility for used domestic batteries.

[ Back to top ]

You can find your nearest site by visiting: www.recycle-more.co.uk and select the bank locator page or call our customer care line on 08000 32 93 29.

[ Back to top ]

Timber is a natural product and as such will be subject to movement and weathering as it seasons. It is not uncommon for small splits to occur (called shakes) in timber when drying, and warping when timber is allowed to dry too rapidly. These will normally go back when humidity rises. This is nature at work and should not be considered a fault. Acceptable limits are defi ned in the relevant BSI British Standards. Although products are pre-treated they will require treating with a preservative.

Although our cushions meet high standards, they are not guaranteed to be totally colourfast and should not be used against light-coloured fabric or any leather due to the potential for staining caused by colour transference.

[ Back to top ]

Wilkinson is committed to protecting your privacy at all times during your shopping experience. Your feelings are important to us, so if you would like to ask us a question about our process or about your personal information please feel free to contact us. When you register as a shopper with us, we’ll need to take some details from you.

The information we gather will only be as much as we need to administer and fulfil your orders. We will only share your information with our payment authorisation partner and our delivery partners, to make sure that your shopping basket is processed and delivered to you as efficiently as possible. To cover administrative costs, the release of this information will be subject to a fee of £10. If you believe any of your personal information is incorrect, contact us and we will do our best to rectify the problem.

[ Back to top ]

You do not have permission to reproduce, modify, copy or distribute our content for commercial purposes without written permission from us. No licence is granted to use any of our trademarks.

[ Back to top ]

You must be 18 years or older to order through this guide. Certain products in our range require the recipient to be over 18 (see individual products for details). If we are in doubt on delivery, we will request some form of ID. If the person receiving the order is unable to produce appropriate ID, our couriers will be unable to leave the order. Although there are some knives displayed in this guide, none of these are available for sale through wilkinsonplus.com. The full range is available in our retail stores subject to age restrictions.

[ Back to top ]

A cookie is a piece of data that we can send to your computer which allows us to personalise your visit to Wilkinsonplus.com. If you would prefer that we didn't use cookies when you visit our online store you can usually adjust your browser settings to restrict or even stop cookies being used. For more information on cookies, visit www.cookiecentral.com. Remember, cookies don't contain any sensitive information such as your address, credit card details etc.

[ Back to top ]

If you choose to register with wilkinsonplus.com you will be asked to create a password. It is your responsibility to look after your password, keeping it confidential at all times. You are responsible for all activities that take place using your username and password. If you believe that your password is no longer confidential, please let us know straight away by contacting us.

We want you to enjoy your online shopping experience and we'll take all reasonable steps to protect your personal information but unfortunately, this cannot be guaranteed. By using the wilkinsonplus.com online shopping web site, you are accepting the inherent security risks found when providing information or purchasing on line.

[ Back to top ]

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998

[ Back to top ]

Voucher codes are specific codes that can give you discounts, money off and free delivery when you buy goods from the WilkinsonPlus website. They are also known as promotional discount codes, offer codes and discount codes.

To receive the discount stated on the voucher code you must enter the correct code into the promotional code box before you confirm your order. The promotional code box is on the payment details page.

You can use only one Voucher code per transaction and that Voucher Code can be used only once per customer (as defined by registered WilkinsonPlus accountholder's details and/or the credit card address and/or delivery address).

Voucher codes that offer a discount when you spend a certain amount on goods apply only to goods bought in a single transaction and exclude delivery charges. Voucher codes cannot be used in conjunction with gift vouchers or gift cards.

We reserve the right to remove and alter the terms of our voucher codes at any time and without notice. If you have any queries regarding WilkinsonPlus or our voucher codes please contact us on 0845 6080807.

[ Back to top ]

We will do our very best to get your items to you as soon as possible. However, some of our products are sourced directly from the supplier, so they may take a little longer to be delivered. Please see products for exceptions. Standard delivery Standard deliveries are subject to a charge of £4.95 per transaction, not product. We will do our very best to deliverthese direct to your door within the time frame specified. Delivery to a room of your choice is not available on our standard delivery option. Heavy items Big items marked with a are subject to a charge of £20 per transaction, not per product. If you choose to order sizable products or a large number of products from us (what we would call bulk orders) we reserve the right to increase the delivery charge. We will ensure this increase is reasonable and refl ects the additional delivery costs that we incur as a result of your order. We will contact you in advance of your order being despatched to notify you of this increased delivery charge and you will be entitled to cancel your order at this point. Unless the products you are ordering are marked home delivery only, our delivery partners will contact you to arrange a convenient delivery time/day. They will also confi rm the approximate timeframe in which delivery will be made by phone or by text on the delivery day itself. Delivery of these products can be made to any ground fl oor room of your choice on the provision that the delivery driver does not feel there are any health and safety issues or risk of damage to your property. If the items are marked home delivery only (shown by this symbol 3 – the number in the lorry indicates how many working days delivery will take) these items are sent directly from the supplier, who will contact you to arrange a delivery time. As these items are supplier direct, you will not be able to specify morning, afternoon or Saturday delivery slots, and calls/texts to confi rm a 2-hour delivery window and delivery to specifi ed rooms are not available.The supplier will deliver your order direct to your door (some exceptions apply – these are clearly marked in the guide). If nobody is at home when the driver calls, we will try to leave your item with a neighbour or in a safe place. Our delivery partner will leave you a card to advise you of this or, if delivery has not been possible, details on how to rearrange your delivery. If we are likely to encounter problems in delivering to your house, please let us know when you place your order. If, for any reason, we are unable to fulfi l your order, we will contact you as soon as possible. Where we fail to deliver or delivery is delayed, we will not be liable for any losses that are not reasonable or proportionate. We will not be liable for any trade or business losses. We can deliver to the following areas at an additional cost: Isle of Wight, Isle of Man, Scottish Highlands and Islands, Grampians and Northern Ireland. Please contact us on 08456 08 08 07 to agree a cost and suitable delivery time. Please note that we do not deliver to Europe or worldwide.

[ Back to top ]