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These terms and conditions describe the way we conduct our business through our WilkinsonPlus website, www.wilkinsonplus.com

From time to time these terms and conditions may change. Please check for updated versions every time you visit this website.

We're sorry but if you are under 18 you can only make a purchase from this catalogue with the involvement of a parent or guardian.

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This website is prepared and owned by Wilkinson Hardware Stores Ltd ("Wilkinson", "Wilko", "we", "our" or "us").

The images contained on this website are to the best of our endeavours a fair reflection, although we cannot guarantee that the appearance and/or colours of products shown exactly replicate the appearance and/or colours of the physical products.

The products described and offered for sale on this website are intended for domestic use only. If you are making a purchase for business use please ensure that you have appropriate insurance cover.

All sizes and measurements featured in our catalogue are approximate, but we do try to make sure that they are as accurate as possible. If you have any questions regarding the size and dimension of our products, please contact us.

All stock is subject to availability. Occasionally we may be unable to supply a particular item.

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When you place an order with us, this represents an offer to buy from us. Acceptance of your order and the completion of the contract will take place on despatch of the goods to you or to the store. Ownership of the products shall pass to you on delivery to your home, or collection from the store, provided that we have received payment for them.

You can pay for your purchase online or by telephone using MasterCard, Visa, Delta, Maestro, Solo, and Electron cards. We do not accept American Express or Diners club.

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All of the prices displayed on this website are in £ sterling. We will tell you the any price variations before any contract is formed between us and you may decide whether you wish to continue with the purchase of the relevant products.

All prices shown are inclusive of VAT charged at the appropriate rate but do not include delivery charges (which charges will be notified to you and before any contract is formed between us and you may decide whether you wish to continue with the purchase of the relevant products).

Any omission or error in any sales literature, web page or site, order form, quotation, price list, order acknowledgement, despatch note, invoice or other document issued by us may be corrected by us without liability.

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As a consumer, there are certain terms implied into your contract with us, which we cannot exclude, or limit (for example, under the Sale of Goods Act 1979 we have to supply goods to you which are fit for their purpose).

You can also be assured that under the Distance Selling Regulations you have the right to cancel your order for any item purchased by phone or online within 7 working days after the day of delivery. To do this please call us on 08456 08 08 07 (calls may be recorded for training purposes) or contact us. After informing us, please look after the goods whilst we arrange to collect them from you.

It is important for you to know that nothing in these terms affects your statutory rights. If you would like more information on your statutory rights, contact your local Trading Standards Office (www.tradingstandards.gov.uk) or Citizens Advice Bureau (www.citizensadvice.org.uk).

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If the products that you purchase from us are faulty or do not do what we say in writing that they will do, you should call us on 08456 08 08 07 (calls may be recorded for training purposes) or contact us within a reasonable time following delivery or within a reasonable time following discovery of defects which are not apparent to you on an inspection of the defect. Where you have purchased products which come with a manufacturer's warranty, you should call us on 08456 08 08 07 (calls may be recorded for training purposes) or contact us and inform us of any defects in those products within the warranty period specified by the manufacturer (details of which are supplied with the products). We will examine the products and, if they are faulty or do not do what we say in writing that they will do (or, if relevant, do not conform to the manufacturer's warranty), we will either remedy the defect in question, replace the defective products or refund the price of the defective products..

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We want you to be completely satisfied with every product you purchase from this wesbite. In fact (and in addition to your rights under 'Faulty Products' above and your rights under the Distance Selling Regulations noted in 'Your Statutory Rights' above), if you are not happy with your purchase for any reason please call us on 08456 08 08 07 (calls may be recorded for training purposes) or contact us. We will then deal with your query as quickly as possible and arrange a refund (or replacement of the relevant products) and the return of your purchase. If necessary we'll arrange to collect products from you usually free of charge. Prior to collection, you will need to ensure that your purchase has been re-packed in a suitable manner, ideally using the original packaging it was delivered in. If the purchase is not re-packaged correctly, our delivery partner may refuse to collect it causing an unavoidable delay in us resolving your problem.

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We shall not be liable to you if we are prevented or delayed in the performing of any of obligations to you if this is due to any cause beyond our reasonable control including: an act of God, explosion, flood, fire or accident; war or civil disturbance; act of terrorism; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure by you to give us a correct delivery address or notify us of any change of address.

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We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of this contract for:

any losses which are not foreseeable by both you and us when this contract is formed arising in
connection with the supply of products or their use by you;

any losses which are not caused by any breach by us ;or business or trade losses.

Nothing in this contract shall limit or exclude our liability to you for things which we cannot, by law,
limit or exclude and, further, nothing in this contract means that our liability to you for death or
personal injury resulting from our negligence or that of our employees, agents or subcontractors is
limited.

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To help us make your shopping experience enjoyable please let us know how you found shopping from our catalogue. We really do welcome your feedback whether you are delighted with your products and our service or are in any way dissatisfied, please let us know. You can contact us or give us a call on 08456 08 08 07 (calls may be recorded for training purposes). If you need to contact us in writing our address and company details are as follows:

Wilkinson Hardware Stores Ltd
Wilkinson Plus JK House
PO Box 20
Roebuck Way
Manton Wood
Worksop
Nottinghamshire
S80 3YY.

Our registered number is: No. 365335 ENGLAND
Our Vat number is: 125596651

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Legislation is now in place to reduce the amount of electrical waste being sent to landfill. It is
intended to encourage separate collection and treatment of these products such as by reuse,
recovery, recycling or sound environmental disposal.

It makes manufacturers and distributors more responsible for the environmental impact of their
products. As a result of this, we have joined a Government approved scheme that provides facilities
at local civic amenity sites to allow customers to dispose of their unwanted electrical goods free of
charge. Products covered by these regulations are now being marked with the crossed out wheelie
bin symbol.

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You can find your nearest site by visiting: www.recycle-more.co.uk and select the Bank Locator
page or call the Customer Care Line on 08000 329329.

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Efflorescence: all concrete products may suffer the temporary phenomenon of efflorescence, this is
not detrimental to the product performance and Wilkinson cannot be held responsible for its
occurrence. Colour: Paving may be subject to slight variations in colour. Weathering: the
appearance of paving and aggregate products will weather and change, especially after a period
of time exposed to the elements. Dark patches may appear due to differential weathering. Like
efflorescence, they generally disappear with time and Wilkinson cannot be held responsible for
their occurrence. Dimensions: all sizes stated are nominal and may be subject to change. Slight
variations in thickness may occur and Wilkinson therefore recommend that slabs are laid on a
mortar bed.

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Wilkinson is committed to protecting your privacy at all times during your shopping experience. Your feelings are important to us, so if you would like to ask us a question about our process or about your personal information please feel free to email us at wilkinsonplus@wilko.co.uk

When you register as a shopper with us, we'll need to take some details from you. The information we gather will only be as much as we need to administer and fulfil your orders. We will only share your information with our payment authorisation partner and our delivery partners, to make sure that your shopping basket is processed and delivered to you as efficiently as possible.

You have the right to see any personal data held by us. All you need do is submit a written request to us at the above address:

To cover administrative costs, the release of this information will be subject to a fee of £10. If you believe any of your personal information is incorrect, contact us and we'll do our best to rectify the problem

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You do not have permission to reproduce, modify, copy or distribute our content for commercial
purposes without written permission from us. No licence is granted to use any trademark of
Wilkinson or its partners.

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You must be 18 years or above to order through WilkinsonPlus.

Certain products in our range require the recipient to be over 18 (see individual products for details).
If we are in doubt on delivery we will request some form of ID. If the person receiving the order is
unable to produce appropriate ID, our couriers will be unable to leave the order.

Although there are some knives displayed in our catalogue not all of these are available for sale
through wilkinsonplus.com. The full range is available in our retail stores subject to age restrictions.

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A cookie is a piece of data that we can send to your computer which allows us to personalise your visit to Wilkinsonplus.com. If you would prefer that we didn't use cookies when you visit our online store you can usually adjust your browser settings to restrict or even stop cookies being used. For more information on cookies, visit www.cookiecentral.com. Remember, cookies don't contain any sensitive information such as your address, credit card details etc.

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If you choose to register with wilkinsonplus.com you will be asked to create a password. It is your responsibility to look after your password, keeping it confidential at all times. You are responsible for all activities that take place using your username and password. If you believe that your password is no longer confidential, please let us know straight away by contacting us.

We want you to enjoy your online shopping experience and we'll take all reasonable steps to protect your personal information but unfortunately, this cannot be guaranteed. By using the wilkinsonplus.com online shopping web site, you are accepting the inherent security risks found when providing information or purchasing on line.

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