We want you to be completely satisfied with every product you purchase from our WilkinsonPlus catalogue. In fact, if you are not happy with your purchase for any reason, or if your purchase is faulty, please call us on 08456 08 08 07 (calls may be recorded for training purposes) or contact us. We will then deal with your query as quickly as possible and arrange a refund and the return of your purchase.

If necessary we’ll arrange to collect products from you usually free of charge. Prior to collection, you will need to ensure that your purchase has been re-packed in a suitable manner, ideally using the original packaging it was delivered in. If the purchase is not re-packaged correctly, our delivery partner may refuse to collect it causing an unavoidable delay in us resolving your problem.